To provide excellent customer service within the France Sales Division by effective order management in collaboration with CPL Production sites in the UK and Spain. To ensure that customer requirements are properly recorded and are met by working closely with various other departments like Sales, Sales Co-ordination, Logistics, and Production.


Communication

  • Display excellent communication skills, both orally and in written format in emails
  • Handle customer enquiries via telephone & email
  • Be thorough and clear in all communication
  • Provide excellent customer service

General Duties

  • Ensure customer requirements are properly recorded in our internal systems and met
  • Process order entry in required timeframe
  • Apply commercial conditions as shared by sales team
  • Monitor and maintain system data and requirements to ensure efficient and timely processing
  • Liaise with Manufacturing site(s) to ensure order processes are running as expected
  • Promote CPL’s values and best practices
  • Solve problems through investigation and research and shows judgment in decision making

Order Management

  • Process customer orders for the France Sales division
  • Liaise with Manufacturing sites to ensure efficient order coordination and update customers accordingly
  • Cooperate with the sales team and sales coordinators to assist with pricing and order related enquires
  • Distribute order confirmation and any other documentation relating to orders as per the customers’ requirements and CPL’s quality standards
  • Liaise with CPL’s Accounting department when needed

Conduct

  • Adhere to CPL policies and procedures
  • Support other members of your team

The ideal candidate will:

  • Have at least 2/3 years experience in Customer Service
  • Have experience in international sales administration
  • Have strong skills in Microsoft Office and ability to work with Microsoft Dynamics AX
  • Be self-motivated with positive attitude
  • Be customer-oriented
  • Able to work independently and as team player
  • Willing to work on continuous improvement personally and within the customer service team
  • Exhibit excellent communication skills
  • Pay attention to detail
  • Be thorough and clear in their communication
  • Have good time management with the ability to meet deadlines
  • Be an effective problem solver
  • Be able to multitask, even when under pressure
  • Languages – French & English fluent