An exciting opportunity has become available for a suitable candidate to join the UK Sales Team, based in Bishops Stortford – Innovation House. Reporting to Sales Co-ordination Team Leader, the Sales Coordinator will support members of the CPL UK Division Sales Team, in all areas of their commercial activities with any tasks related to the business development and the sales growth of the division.


  • Display excellent communication skills, both orally and in written format in emails
  • Handle internal enquiries via telephone & email
  • Be thorough and clear in all communication
  • Pay great attention to detail


General Duties

  • Support the Account Manager in all areas of their commercial activities
  • Handle with customer enquiries and requests via telephone/email
  • Raise sample requests and send samples to the customers or contract manufacturers
  • Work closely with internal departments across different functions
  • Work closely with the Customer Service Department during order processing
  • Prepare presentations and quote letters
  • Keep customer records, pricing and requirements up-to-date
  • Support the Account Manager with customer complaints – internally & externally
  • Work with Microsoft Office and Product Vision to manage projects and administrative tasks
  • Support the Account Manager organising and co-ordinating customer meetings.
  • Support the Account Manager in managing Regulatory enquiries (documents, specific enquiries)


Project Management

  • Enter and follow-up on fragrance projects efficiently to ensure deadlines are met
  • Work closely with the lab to organise submissions and samples
  • Prepare and ship submissions to customers
  • Prepare and communicate quotations to customers
  • Prepare submission presentations

In addition, the ideal candidate will be expected to;

  • Adhere to CPL policies and procedures
  • Support other members of your team


  • At least 2-3 years’ experience in a sales or customer services support role
  • Knowledge of the fragrance industry would be a definite advantage


Skills and Knowledge

  • Excellent written and verbal communication skills
  • Enthusiastic and a team player
  • Skilled in solving problems fast and effectively 
  • Customer focused, commercial mindset
  • Be thorough and clear in their communication
  • Able to work efficiently and effectively with attention to detail and quality
  • Able to prioritise workload without supervision
  • Good time management
  • Highly proficient in using Excel spreadsheets, making ppt presentations
  • Self-motivated with ability to show initiative



  • Must display and demonstrate attitudes in line with the Company Values
  • Must have a can-do attitude