Reporting to the Customer Services Team Leader, the CS Coordinator will provide excellent customer service within the UK Sales Division by effective order management in collaboration with CPL

Production Units. In addition, they will ensure that customer requirements are properly recorded and are met by working closely with various other departments like Sales, Sales Co-ordination, Logistics, and Production.


Communication

  • Display excellent communication skills, both orally and in written format in emails
  • Handle customer enquiries via telephone & email
  • Be thorough and clear in all communication
  • Provide excellent customer service

 

General Duties

  • Ensure customer requirements are properly recorded in our internal systems and met
  • Manage order entry
  • Raise and manage customer complaints throughout the whole resolution process
  • Manage and carry out any other duties as assigned.
  • Promote CPL’s values and best practices
  • Solve problems through investigation and research and shows judgment in decision making

 

Order Management

  • Process customer orders for the UK Sales division
  • Liaise between the customer and the customer service team at our Brixworth manufacturing and logistics for deliveries and orders
  • Cooperate with the sales team and sales coordinators to assist with pricing and order related enquires
  • Distribute order confirmation and any other documentation relating to orders as per the customers’ requirements and CPL’s quality standards
  • Liaise with CPL’s Accounting Dept. when needed

 

Conduct

  • Adhere to CPL policies and procedures
  • Support other members of your team

Qualification / Experience

Must have at least 5 years’ experience in Customer Service

Must have strong skills in Microsoft Office and ability to work with Microsoft Dynamics AX

 

Skills and Knowledge

The ideal candidate will:

  • Be self-motivated with positive attitude
  • Be customer-oriented
  • Able to work independently and as team player
  • Willing to work on continuous improvement personally and within the customer service team
  • Exhibit excellent communication skills
  • Pay attention to detail
  • Be thorough and clear in their communication
  • Have good time management with the ability to meet deadlines
  • Be an effective problem solver
  • Be able to multitask, even when under pressure
  • Have exceptional organisation skills

 

Attributes

  • Must display and demonstrate attitudes in line with the Company Values