Sales Assistant - Brazil

Customer Relations and Support:

• Attend communications by phone, email, or teams with customers.
• Respond to customer complaints and queries via phone/email.
• Provide documentation to customers (IFRA, Allergens, MSDS, TDS, CoAs).
• Attend to, process, and follow up on SHEQ and other areas involved with customer complaints.
• Coordinate and schedule customer meetings with the sales department.

Sales Support:

• Support sales executives, ensuring they have all presentations, samples, and documentation required for customer visits.
• Under the guidance of sales executives, oversee pricing and update the trade agreement in the system.
• Generate quotes under the guidance of the sales team.
• Process customer sales orders and update them on the order status from acknowledgments to delivery.
• Ensure order processing is running smoothly and coordinate any necessary escalation.
• Prepare a weekly report of orders in the system and orders to be billed.
• Prepare new wins report each month.
• Monitor and follow up on projects, ensuring the deadlines outlined on Microsoft Office and Product Vision are met.

Administrative and Documentation:

• Request and monitor samples to send to customers in a timely manner.
• Create and prepare Nota Fiscal documents for samples and provide support for orders.
• Use information provided by the sales team to write reports on the account executive's customer meetings.
• Support with travel arrangements (book flights, hotels, and taxis).
• Coordinate the needs of office consumable items for the site.
• The other annexed and/or complementary functions will be assigned by the nature of the position and in compliance with the employment contract.

Qualification

1 to 2 years’ experience working in a Customer Service or Sales Support role.

Skills and Knowledge

• To have proven excellence in customer service, customer relationship verbal and written.
• To have some level of professional proficiency of the English language.
• To be proficient in Excel and able to create Power Point presentations.
• Be organized, resourceful, proactive, pay attention to detail and able to work in a team.

Attributes

Must display and demonstrate attitudes in line with the Company Values.