1.1 In these Terms and Conditions, the following expression shall have the following meanings except where the context otherwise requires.

Business Day: a day upon which banks in the City of London are open for the transaction of normal business.

Company: CPL Aromas Limited, a company registered in England and Wales with number 01031292

Contract: any agreement between the Company and the Customer for the sale and purchase of the Products incorporating these conditions.

Customer: any person, firm or body corporate who purchases the Products from the Company.

Delivery Note: the document (in either hard copy or electronic format) produced either by the Company or by its appointed agent for carriage in relation to Products that is to be provided, on request of the Customer, to it after the time the goods are delivered to the Delivery Point.

Delivery Point: the location specified on the Order or, if different, which has been accepted by the Company in any Order Acknowledgment.

Expenses: any out-of-pocket costs directly or indirectly incurred by the Company in connection with the fulfilment of an Order, including (without limitation):

(a) postage, packaging, carriage, freight, storage and handling charges each as specifically set out on the Order Acknowledgment.

(b) insurance premiums or other costs (if any) as set out on the Order Acknowledgement.

(c) the cost of converting any non-UK currency into Pounds Sterling

(d) banking charges applicable to the payment method or system used by the Customer.

(e) value added tax or any other applicable sales tax; and

(f) any customs, import or other similar duties charged in respect of the sale and importation of Products into the country in which the Customer is resident, or the Delivery Point is located.

(g) Costs incurred due to changes in the Customers requirements after the issue of an Order Acknowledgement including (but without prejudice to the generality of the foregoing) terminal or warehouse storage charges, costs relating to the repackaging, relabelling or re-routing of goods.

(h) any other costs, charges or expenses specified as such in these Terms and Conditions.

Invoice: any invoice, bill of sale, request for payment or other similar document issued by the Company relating to Products (which shall include the amount of all Expenses).

Order: an order in writing (including but not limited to fax and email), sent by the Customer to the Company, requesting the supply of Products or confirming an oral order for Products, which is accepted by the Company in accordance with paragraph 2.

Order Acknowledgment: an order acknowledgement document sent by the Company to the Customer agreeing to fulfil the Order and identifying the relevant Order by its reference identifier.

Prices: the price for Products charged by the Company from time to time (excluding Expenses). 

Products: any goods agreed to be supplied to the Customer by the Company (including any part of them).

Specification: the specification of the Products set out in the product specification and data sheet (if any) attached to the Order Acknowledgment and any other specification agreed in writing between the Company and the Customer from time to time.

Terms and Conditions: the contractual terms and conditions evidenced by this document as amended from time to time in writing.

1.2 Any reference to a statutory provision is to that provision as amended or re-enacted from time to time.

1.3 References to these Terms and Conditions is a reference to them as amended or supplemented from time to time.

1.4 The headings used in these Terms and Conditions are for convenience only and do not affect their importance or interpretation.

1.5 Words importing the singular number shall include the plural and vice versa.

1.6 References to “in writing” or any cognate expression includes a reference to any communication effected by electronic or facsimile transmission or similar means.

1.7 Any reference in these Terms and Conditions to a statutory provision shall mean in respect of a Customer which is not a legal person subject to the laws of England and Wales a reference to the nearest equivalent statutory provision in the jurisdiction in which it is situated and with whose laws it is required to comply.


2.1 When the Customer wishes to place an order for Products, it shall send an Order to the Company.

2.2 Each Order shall constitute an offer by the Customer to purchase Products from the Company at the Prices then prevailing and otherwise on the basis of these Terms and Condition. For the avoidance of any doubt, the placing of an Order shall constitute the Customer’s irrevocable acceptance of these Terms and Conditions and its confirmation that no other terms and conditions whether written or oral shall apply in respect of the Order. The Customer shall ensure that the terms of its Order and any applicable Specification are complete, accurate and suitable for its intended purposes.

2.3 No Order shall be deemed accepted by the Company unless and until:

2.3.1 the Company has received a completed application form from the Customer (where the Company requires an account to be opened) and has offered the Customer a pro-forma account; and

2.3.2 an Order Acknowledgment is issued by the Company or (if earlier) the Company delivers the Products to the Customer

2.3.3 The Company may, at its sole discretion, accept amendments to an Order prior to the manufacturing of the Products after acceptance and it reserves the rights to charge any consequential Expenses and alter Prices accordingly.

2.4 The Company shall arrange delivery of the Products to the Delivery Point as set out in paragraph 4.

2.5 The Customer acknowledges that it has not relied on any statement, promise or representation express or implied made or given by or on behalf of the Company which is not set out in writing and signed on behalf of the Company and the Customer. Nothing in this paragraph shall exclude or limit the Company's liability for fraudulent misrepresentation.

2.6 Any quotation in relation to Prices which may be given either orally or in writing shall only be valid if it is confirmed in an Order Acknowledgment or where no Order Acknowledgment has been issued, by delivery of the Products to the Delivery Point. Any quotation will be valid for a period of 30 Business Days from the date of issue, unless withdrawn or amended by the Company during that time.

2.7 If a Customer wishes to cancel an Order, it shall notify the Company immediately in writing. In the event that the Company accepts the cancellation it shall so notify the Customer in writing. The Customer hereby agrees to indemnify and keep indemnified the Company against all costs claims losses (including loss of profit) liabilities and expenses of any nature whatsoever which it may suffer or incur directly or indirectly as a result of the Customer cancelling the Order.


3.1 The Customer shall be solely responsible for testing samples of Products (including combinations thereof) to ascertain their suitability for use in its own products prior to placing an order for any such Products. The Company accepts no responsibility for and makes no representation or warranty in respect of its Products other than as set out herein and will accept no responsibility to the Customer or any third party for any loss suffered by any of them as a result of the Customers failure to carry out any or adequate testing and all such liability is excluded to the fullest extent permitted by law.

3.2 Subject to paragraph 4.10, the Company warrants that any Products delivered to a Customer are consistent with any samples of that Product previously supplied to that Customer and where applicable conform in all material respects to the Specification. All other representations, warranties or conditions (whether express or implied) as to quality, condition, description, compliance with sample or fitness for purpose (whether statutory or otherwise) are excluded to the fullest extent permitted by law.

3.3 All samples, drawings, descriptive matter, specifications and advertising issued by the Company and any descriptions or illustrations contained in the Company's catalogues or brochures are issued or published for the sole purpose of giving an approximate idea of the Products described in them. No warranty express or implied is given in respect of them and no part of such material forms or shall be deemed to form part of the Specification.

3.4 The Company reserves the right to make any changes in the any Specification which are required to conform to any applicable statutory or regulatory requirements.

3.5 Any typographical, clerical or other error or omission in any sales literature, quotation, price list, Offer Acknowledgement or invoice or other documentation or information issued by the Company shall be subject to correction without any liability on the part of the Company.


4.1 All contracts for the supply of Products shall, unless specifically stated to the contrary in these Terms and Conditions or otherwise agreed in writing with the Customer be subject to INCOTERMS 2023 on the following basis:-

FCA for export orders where requested by the Customer and agreed by the Company, and in such cases the customer is responsible for collection (by prior arrangement) from the Company at the relevant manufacturing facility for onward delivery to the Customer’s premises.

CPT for all goods shipped by courier services or where the Delivery Point is situated in mainland UK or Northern Ireland, a country in the European Union or elsewhere in the World, excluding where the Company is unable to ship for other reasons.

In all cases (unless the Company is importing the products directly into the European Union) where the Products have to be imported into a country outside of mainland United Kingdom, the Customer is the importer of record for the Products and shall appoint a customs agent and be responsible for importation. The customs agent must be notified on the relevant Order.

4.2 Where insurance is required for export orders, this may be arranged by the Company if requested by the Customer and will be charged as an Expense.

4.3 Costs incurred by the Company in respect of specific documentary requests and requirements including, without limitation, Certificates of Origin and EUR1, country specific customs processes (e.g CargoX) and shipment documentation will be charged as Expenses. Documentation supplied will be as required for the mode and destination as set out in the Order. This will include, but is not limited to Dangerous Good notes, shipper instructions, certificates of origin and EUR1s.

4.4 The Customer shall not complete or instruct another party to complete a customs declaration for Products where the Company is either the exporter or importer of record. Only agents duly appointed by the Company may undertake customs formalities on its behalf.

4.5 The Company shall be deemed to have fulfilled its contractual obligations in respect of each delivery provided that the quantity actually delivered is no greater than 5% more or less than the quantity specified on the Order Acknowledgement or, where no Order Acknowledgement has been issued, the Order. Provided that the Company has complied with this paragraph 4.5, the Customer shall pay for the actual quantity of Product delivered.

4.6 Delivery of the Products shall take place at the Delivery Point. Acceptance of any change to the Delivery Point requested by the Customer shall be at the Company’s sole discretion and the Customer shall be liable for any additional Expenses incurred by the Company as a result of such change. Where relevant, the Company shall arrange for suitable transport to the Delivery Point. On completion of delivery the Company (or its appointed agent) shall provide a Delivery Note on request by the Customer.

4.7 Delivery or performance dates in relation to the supply of Products are approximate only and, unless otherwise expressly stated in the Order of Acknowledgement, time is not of the essence for delivery of the Products.

4.8 The Company shall have absolute discretion in relation to the mode and frequency of effecting delivery and may do so in one or more instalments. Each instalment shall constitute part performance of the Order and the Customer shall not be entitled to cancel or terminate or repudiate the contract relating to the Order by virtue of the Company exercising its rights under this paragraph Subject to the other paragraphs of these Terms and Conditions, the Company shall not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Products (even if caused by the Company's negligence), nor shall any delay entitle the Customer to terminate or rescind any Order unless such delay exceeds 180 days from the later of the date of the Order or the date of the relevant Order Acknowledgement.

4.9 The Customer may, within five Business Days of the arrival of any delivery of the Products at the Delivery Point, give written notice of rejection to the Company on account of any defect by reason of which the Customer alleges that the Products delivered do not comply with the warranty referred to in paragraph 3.2 and which was apparent on reasonable inspection. No Products may be returned to the Company without its written consent. Subject thereto, any Products returned which the Company is satisfied were supplied and which did not comply with the warranty referred to in paragraph 3.2 shall either be replaced free of charge or, at the Company’s sole discretion, the Customer shall have refund or credit of the Price or the relevant proportion thereof whereupon the Company shall have no further liability to the Customer in respect of the returned Products.

4.10 Notwithstanding paragraphs 3.1 and 3.2, the Company shall be under no liability in respect of any defect in the Products which arises wholly or partly from normal deterioration due to age or from failure to store or handle the same in accordance with the Company’s written recommendations nor from any wilful damage, negligence, exposure to abnormal conditions, misuse or alteration by the Customer its agents, employees or subcontractors.

4.11 If the Customer fails to give notice as specified in paragraph 4.9, the Products shall be deemed to comply for all purposes with the warranty referred to in paragraph 3.2 at the time of delivery and, accordingly, the Customer shall be treated as having accepted the delivery of the same. Save in accordance with paragraphs 3.1 and 3.2, and subject always to paragraph 4.9, the Company shall have no further liability to the Customer with respect to those Products.

4.12 If following the period of five Business Days referred to in paragraph 4.9 the Customer wishes to allege that any Products do not comply with the warranty referred to in paragraph 3.2 it shall do so in writing setting out in detail the reasons for its contention. If so requested by the Company, it shall (at its own risk and expense) return such of the relevant Products that remain in its possession in their original state to the Company and shall further provide all such further information as the Company shall reasonably require in order to assess its claim

4.13 The Company’s decision as to whether the Products comply with the warranty referred to in paragraph 3.2 shall be final. The provisions of paragraphs 4.9 and 4.10 apply, mutatis mutandis, in respect of any decision made by the Company pursuant to this paragraph.

4.14 If for any reason the Customer fails to accept delivery of any of the Products having been notified by the Company or its appointed agent for carriage that they are ready for delivery, or if the Company is unable to deliver or procure delivery of the Products on time because the Customer has not provided appropriate instructions, facilities, documents, licences or authorisations:

4.14.1 risk in the Products shall pass to the Customer (including for loss or damage caused by the Company's negligence);

4.14.2 the Products shall be deemed to have been delivered; and

4.14.3 the Company may store the Products until the date that delivery is effected as it in its absolute discretion sees fit and without liability to the Customer, whereupon the Customer shall be liable for all related Expenses incurred by the Company in connection therewith.

4.14.4 In the event a period of 10 Business Days has elapsed following the failure by the Customer to accept delivery of the Products, the Company shall have the power (but not the obligation) to sell the Products for the account of the Customer and apply the proceeds of sale in diminution of any amount due to the Company from the Customer whether in respect of the Price of the Products or in respect of any other amounts whatsoever due to the Company from the Customer but without prejudice to the Company’s right to pursue the Customer in respect of any sums due and owing pursuant to these Terms and Conditions.

4.15 The Company shall have the right to suspend or cancel all further deliveries in respect of any order or to refuse to accept further Orders from the Customer in the event that the Customer has not paid when due any sums owing to the Company pursuant to these Terms and Conditions.


The Customer shall obtain, at its own cost, all such licences, permissions and consents (including but not limited to import and export licences) in relation to the purchase and delivery of the Products as are required from time to time. If required by the Company, the Customer shall make those licences and consents available to it prior to the Company affecting the relevant delivery of Products.


6.1 The Customer shall pay the Company for the Products in accordance with the provisions of this paragraph 6.

6.2 Prices may be varied from time to time by the Company on giving notice to the Customer in writing including by email. The price applicable to each Order shall be either:-

6.2.1 the Price for the Products as advised to the Customer on the Order Acknowledgment; or

6.2.2 in the absence of an Order Acknowledgement, the Price in any valid quotation given pursuant to paragraph 2.8: or

6.2.3 in any other case, the Company’s advertised Prices.

6.3 Notwithstanding any other express or implied provision contained herein, the Company shall be entitled to invoice the Customer for all Orders on them leaving the Company premises together with all Expenses where the Delivery Point is in mainland UK. Otherwise, Orders shall be invoiced when risk and responsibility have or are deemed to have passed to the Customer in accordance with these Terms and Conditions.

6.4 All Invoices claims for Expenses and any other amounts of money referred to in these Terms and Conditions shall be interpreted as being amounts exclusive of value added tax, any similar sales tax or any tax that replaces such sales taxes. Any such tax payable in relation to any such amounts shall be paid in addition to those amounts. If the Customer is required under any applicable law to withhold or deduct any amount from the payments due to the Company, the Customer shall increase the sum it pays to the Company by the amount necessary to leave the Company with an amount equal to the sum it would have received if no such withholdings or deductions had been made.

6.5 The time for payment shall be of the essence and no payment shall be deemed to have been made until the Company has received payment in cleared funds.

6.6 If the Customer does not make payment on or before the date on which it is due interest shall be payable on the overdue amount at the rate which is the greater of the rate in force pursuant to the provisions of the Late Payment of Commercial Debts (Interest) Act 1998 or 4% above the Bank of England base rate from time to time. Interest shall be payable at this rate both before and after any judgment is made against the Customer until the date on which payment in cleared funds is received in full, including all accrued interest.

6.7 Subject to paragraph 6.4, the Customer shall make all payments due without any deduction by way of set-off, counterclaim, discount or otherwise unless the Customer has a valid court order from a court in England and Wales requiring an amount equal to or more than such deduction to be paid to the Company by the Customer, or unless such rights relied on cannot be excluded by the law of England and Wales or the insolvency laws of the jurisdiction in which the Customer is resident.

6.8 The Customer warrants that all payments made will comply with all applicable law and regulation and agrees to indemnify the Company against all costs claims damages expenses and liabilities arising from the Customer’s breach of this provision Furthermore, the Customer agrees to provide the Company any information which it may request to confirm compliance with this clause or otherwise to establish and validate the credit worthiness of the Customer


7.1 Risk in and responsibility for the Products shall pass to the Customer as follows:

7.1.1 Once they have been delivered to the carrier appointed by the Company; or

7.1.2 In the case of Products being imported into the European Union by the Company, at the time when the Products are cleared by the relevant authority for import into the European Union; or

7.1.3 as determined by INCOTERMS 2023 where the Company has accepted a different supply condition to those set out in clause 4; or

7.1.4 the Products are otherwise at the Customer’s disposal. The Customer shall be responsible for arranging and maintaining adequate insurance in respect of the Products in respect of that risk and the Company shall have no responsibility for the Products after they have been delivered or are deemed by operation of this clause to have been delivered to the appointed carrier or are at the Buyers disposal (as the case may be).

7.2 Ownership of the Products shall not pass to the Customer until the earlier of:

7.2.1 the Company receives payment in full in accordance with paragraph 6.5 for the Products and any other Products that the Company has supplied to the Customer in respect of which payment has become due, in which case title to the Products shall pass at the time of payment of all such sums; and

7.2.2 the Customer resells the Products, in which case title to the Products shall pass to the Customer at the time specified in paragraph 7.4.

7.2.3 the Products are despatched to the Delivery Point, where the Customer has paid in advance for them.

7.3 Until ownership of the Products has passed to the Customer, the Customer shall:

7.3.1 store the Goods separately from all other goods held by the Customer so that they remain readily identifiable as the Company's property.

7.3.2 not remove, deface or obscure any identifying mark or packaging on or relating to the Products.

7.3.3 maintain the Products in satisfactory condition and keep them insured against all risks for their full price from the date of delivery; and

7.3.5 give the Company such information as the Company may reasonably require from time to time relating to the Products and the ongoing financial position of the Customer.

7.4 Subject to 7.5, the Customer may resell or use the Products in the ordinary course of its business (but not otherwise) before the Company receives payment for the Products. However, if the Customer resells the Products before that time, it does so as principal and not as the Company’s agent and title to the Products shall pass from the Company to the Customer immediately before the time at which resale by the Customer occurs.

7.5 At any time before title to the Products passes to the Customer, the Company may by notice in writing, terminate the Customer's right under 7.4 to resell the Products or use them in the ordinary course of its business and require the Customer to deliver up all Products in its possession that have not been resold, or irrevocably incorporated into another product. If the Customer fails to comply promptly with the provisions of this paragraph, the Company may enter any premises of the Customer or of any third party where the Products are stored in order to recover them.

7.6 the Company shall be entitled to recover payment for the Products notwithstanding that ownership of any of the Products has not passed from the Company.

7.7 the Customer grants the Company, its agents and employees an irrevocable licence at any time to enter any premises where the Products are or may be stored in order to inspect them, or, where the Customer's right to possession has terminated, to recover them.

7.8 Where the Company is unable to determine whether any Products are the goods in respect of which the Customer's right to possession has terminated, the Customer shall be deemed to have sold all Products in the order in which they were invoiced to the Customer.

7.9 On the termination of the contractual relationship between the Company and the Customer, howsoever caused, the Company's (but not the Customer's) rights contained in this paragraph 7 shall remain in effect.

7.10 The Company and Customer agree and accept that the basic and actual tax point for the supply of the Products is intended to occur as follows:

7.10.1 (save in the circumstances where the supply to such Customers requires an export of Products by the Company, when the provisions of sub paragraph 7.10.2 shall apply) for supply to Customers located in the United Kingdom at the point of delivery as determined by these terms and conditions; and

7.10.2 for supply to Customers located outside of the United Kingdom (and otherwise as referred to in sub paragraph 7.10.1) at the point of export from the United Kingdom and before the importation to a country outside of the United Kingdom.


The Company may, immediately on giving written notice to the Customer elect to alter the specification of any of the Products and should it so do the warranty in paragraph 3.2 shall be deemed amended accordingly. The Customer shall have the right to cancel Orders or part of an Order where a Product has been varied in accordance with this paragraph save where such alteration has been made by the Company to comply with any law or regulation in relation to such Product.


9.1 The Company and the Customer reciprocally undertake to keep confidential all information (written or oral) concerning the business and affairs of the other which they have obtained or received other than that which.

9.1.1 They are required to disclose under law, or by order of a court or competent regulatory authority; or

9.1.2 Is already in their possession other than as a result of a breach of this paragraph 9; or

9.1.3 Is in the public domain other than as a result of a breach of this paragraph 9.


The Company reserves the right to defer the date of delivery or to cancel Orders or reduce the volume of the Products ordered by the Customer without liability if it is prevented from or delayed in the carrying on of its business due to circumstances beyond the reasonable control of the Company including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party's workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials provided that, if the event in question continues for a continuous period in excess of 180 days, the Customer shall be entitled to give notice in writing to the Company to terminating any Orders outstanding and unperformed in whole or in part.


11.1 Subject to paragraphs 3 and 4, the following provisions set out the entire financial liability of the Company (including any liability for the acts or omissions of its employees, agents and sub-contractors) to the Customer in respect of:

11.1.1 Any breach of these Terms and Conditions.

11.1.2 Any use made or resale by the Customer of any of the Products, or of any product incorporating any of the Products; and

11.1.3 Any representation, statement or tortious act or omission including negligence arising under or in connection with these Terms and Conditions.

11.2 All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded from the Contract.

11.3 Nothing in these Terms and Conditions excludes or limits the liability of the Company:

11.3.1 for death or personal injury caused by the Company's negligence; or

11.3.2 for any matter which it would be illegal for the Company to exclude or attempt to exclude its liability; or

11.3.3 for fraud or fraudulent misrepresentation.

11.4 Subject to paragraphs 11.2 and 11.3:

11.4.1 the Company's total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of any Order incorporating these Terms and Conditions shall be limited to the aggregate Price of the Products the subject of an Order; and

11.5 the Company shall not be liable to the Customer for:

11.5.1 any indirect, special or consequential loss or damage; or

11.5.2 loss of data or other equipment or property; or

11.5.3 economic loss or damage; or

11.5.4 incurring of liability for loss or damage of any nature whatsoever suffered by third parties (including in each case incidental and punitive damages); or

11.5.5 any loss of actual or anticipated profit, interest, revenue, anticipated savings or business or damage to goodwill, even if the Company is advised in advance of the possibility of any such losses or damages.

11.6 the Company shall not be liable for any losses arising from the Customer's subsequent use or misuse of the Products including (without limitation):

11.6.1 wilful damage.

11.6.2 the Customer's negligence, or that of its agents or employees, or any failure to follow the Company’s instructions as to use of the Products.

11.6.3 abnormal working conditions beyond those (if any) referred to in the Specification or otherwise mandated in writing by the Company; and

11.6.4 any alteration of the Products.

11.7 The Company shall not be liable for any defects in the Products unless such defect is notified in accordance with paragraph 3 and paragraph 4 of these Terms and Conditions

11.8 Subject always to the other provisions of these Terms and Conditions, the Company shall not be liable for:

11.8.1 non-delivery of Products, unless the Customer notifies the Company of the claim within 7 working days of the date delivery.

11.8.2 shortages in the quantity of Products delivered in excess of those permitted by these Terms and Conditions, unless the Customer notifies the Company of a claim within 7 working days of receipt of the Products.

11.8.3 damage to or loss of all or part of the Products in transit (where the Products are carried by the Company’s own transport or by a carrier on its behalf),

11.9 The Customer acknowledges and agrees that the Prices reflect the limitations of liability contained in these Terms and Conditions.


The Customer shall not be entitled to assign the Contract or any part of it without the prior written consent of the Company.


13.1 These conditions shall be governed by and construed in all respects in accordance with English law.

13.2 Subject to condition 13.3, the parties submit to the exclusive jurisdiction of the courts of England and Wales and agree that in respect of proceedings in England and Wales and in any other jurisdiction, process may be served on either of them in the manner specified for notices in paragraph 14.

13.3 Nothing in this paragraph 13 shall limit the right of the Company to take proceedings against the Customer in any other court of competent jurisdiction, nor shall the taking of proceedings in any one or more jurisdictions preclude the taking of proceedings in any other jurisdiction, whether concurrently or not, to the extent permitted by the law of such other jurisdiction.

13.4 It is the Customer's obligation to acquaint itself and to comply with all applicable requirements and restrictions imposed by law or by governmental and other authorities or corporations relating to the possession, use, import, export, or resale of the Products. It is the Customer's obligation to ensure that no Products are exported or imported in violation of the laws of any jurisdiction into or through which the Products are transported during the course of reaching the Delivery Point. Where necessary, the Customer shall inform the Company at a reasonable time before delivery of any documents which it is necessary for the Company to provide in order to allow export of the Products in compliance with the laws of any relevant jurisdiction.


14.1 Any notice or other communication to be given under this agreement shall be in writing and in the English language and may be delivered or sent by pre-paid first-class, air mail (registered) post, or fax to the party to be served at that party's registered office or last known trading address.

14.2 Any notice or document shall be deemed served:

14.2.1 if delivered by hand, at the time of delivery.

14.2.2 if posted, 48 hours after posting.

14.2.3 if posted by air mail 7 days after posting.

14.2.4 if sent by email upon receipt of a Delivery Receipt in the senders Inbox; and

14.2.4 if sent by fax, at the time of transmission printed on the transmission confirmation sheet.


The following provisions are in addition to any national or supra-national terms and conditions under which business is undertaken between a Customer and the Company


Data Protection Legislation: the UK Data Protection Legislation and (for so long as and to the extent that the law of the European Union has legal effect in the UK) the General Data Protection Regulation ((EU) 2016/679) and any other directly applicable European Union regulation relating to privacy.

UK Data Protection Legislation: any data protection legislation from time to time in force in the UK including the Data Protection Act 1998 or 2018 or any successor legislation.

Capitalised words and phrases in this paragraph 15 shall (where relevant) bear the same meanings as in the Data Protection Legislation.



15.1 The Company and the Customer will comply with all applicable requirements of the Data Protection Legislation. This paragraph is in addition to, and does not relieve, remove or replace, a party's obligations under the Data Protection Legislation. In this paragraph 15.1, Applicable Laws means (for so long as and to the extent that they apply to the Company) the law of the European Union, the law of any member state of the European Union and/or Domestic UK Law; and Domestic UK Law means the UK Data Protection Legislation and any other law that applies in the UK.

15.2 The Company and the Customer acknowledge that for the purposes of the Data Protection Legislation, the Customer is the Data Controller and the Company is the Data Processor. Please refer to the Privacy statement on our website

to understand the scope, nature and purpose of processing by the Company, the duration of the processing and the types of personal data (as defined in the Data Protection Legislation) and categories of data subject.

15.3 Without prejudice to the generality of paragraph 15.1, the Customer will ensure that it has all necessary appropriate consents and notices in place to enable lawful transfer of the Personal Data to the Company for the duration and purposes of this agreement.

15.4 Without prejudice to the generality of paragraph 15.1, the Company shall, in relation to any Personal Data processed in connection with the performance by the Company of its obligations under this agreement:

15.4.1 process that Personal Data only on the written instructions of the Customer unless the Company is required by Applicable Laws to otherwise process that Personal Data. Where the Company is relying on laws of a member of the European Union or European Union law as the basis for processing Personal Data, the Company shall promptly notify the Customer of this before performing the processing required by the Applicable Laws unless those Applicable Laws prohibit the Company from so notifying the Customer.

15.4.2 ensure that it has in place appropriate technical and organisational measures to protect against unauthorised or unlawful processing of Personal Data and against accidental loss or destruction of, or damage to, Personal Data, appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures (those measures may include, where appropriate, pseudonymising and encrypting Personal Data, ensuring confidentiality, integrity, availability and resilience of its systems and services, ensuring that availability of and access to Personal Data can be restored in a timely manner after an incident, and regularly assessing and evaluating the effectiveness of the technical and organisational measures adopted by it);

15.4.3 ensure that all personnel who have access to and/or process Personal Data are obliged to keep the Personal Data confidential; and do not transfer any Personal Data outside of the European Economic Area unless the prior written consent of the Customer has been obtained and the following conditions are fulfilled: the Customer or the Company has provided appropriate safeguards in relation to the transfer. the data subject has enforceable rights and effective legal remedies. the Company complies with its obligations under the Data Protection Legislation by providing an adequate level of protection to any Personal Data that is transferred; and the Company complies with reasonable instructions notified to it in advance by the Customer with respect to the processing of the Personal Data.

15.4.4 assist the Customer, at the Customer's cost, in responding to any request from a Data Subject and in ensuring compliance with its obligations under the Data Protection Legislation with respect to security, breach notifications, impact assessments and consultations with supervisory authorities or regulators.

15.4.5 notify the Customer without undue delay on becoming aware of a Personal Data breach.

15.4.6 at the written direction of the Customer, delete or return Personal Data and copies thereof to the Customer on termination of the agreement unless required by Applicable Law to store the Personal Data; and

15.4.7 maintain complete and accurate records and information to demonstrate its compliance with this clause.

15.5 The Customer consents to the Company appointing any third party processor of Personal Data under this agreement.

15.6 The Company may, at any time on not less than 30 days’ notice, revise this clause by replacing it with any applicable controller to processor standard clauses or similar terms forming part of an applicable certification scheme (which shall apply when so replaced and notified to the Customer)